shop

    Shipping

    FREE SHIPPING* On all orders over $50.00

    All shipping is based on Monday through Friday and does not include weekends or holidays. Next Day Air orders must be placed by 12PM Eastern Time.

    Sorry we cannot ship to P.O. Boxes.

    Not all styles/colors shown on our website are available in our store. Kindly email or call for in store availability.

    * In the Continental United States Ground Shipping only.

    Returns & Replacements

    Exchanges – We will gladly exchange any item you receive from our website within 14 days of delivery. Just return your purchase in unworn condition in the original box and enclose a note stating your preference. Sale Merchandise is not returnable.  Contact us at customerservice@tiptopshoes.com or call as at 1-800-WALKING for a return form.

    Refunds – You may also return your purchase in unworn condition in the original box for a full refund within 14 days.

    Click here for our return form

     Phone Orders – We will be happy to take phone orders. You can call us at 1-800-Walking (800)-925-5464

     

    Privacy & Security

    We neither sell nor share your information with outside companies or third parties.

    When you purchase from our online store, we collect your name, billing and shipping addresses, phone number, e-mail address, and credit card information. You provide this information so we can process and ship your order. We respect your privacy by not selling or sharing this information.

    Online Security

    Your credit card is completely safe.

    Protecting your information is our highest priority. We have developed several safeguards to keep your information completely confidential. To proceed to checkout, you must enter your e-mail address and create a password. The checkout process itself employs Secure Sockets Layer (SSL)* technology to ensure your safety.

    *Secure Sockets Layer encrypts your order information and sends it to a secure server, making it impossible for that information to be decoded by a party outside of Tip Top Shoes

    To check the security of your connection during checkout, look for the unbroken key or closed lock at the bottom of your browser window. This indicates SSL is active.

    Shopping Online

    To add an item to your bag, simply click the Add to Bag button next to it. (Items you put in your bag will not be bought by you until you have completed the checkout process.)

    To remove an item from your bag, simply click REMOVE next to the item you wish to discard.

    To view what is in your bag at any time, click the Shopping Bag link in the page header.

    To purchase what you've selected, click on your shopping bag and click Checkout. Follow the simple steps to purchase your items.

    Once we have confirmed your order, an account is automatically established for you in Tip Top Shoes

    To access your account in the future, click the My Account button in the header of any page and enter the e-mail address and password you created at checkout.  (If you have not been through checkout, but would like to create an account, simply click on My Account and follow the steps to create a new account.)

    +

    Please confirm you are not a robot